Qlik - Take Control of Your Customer Experience

This infographic is one of a series of assets that Demand Spring developed for Qlik to support demand generation programs across different industry verticals, including Retail and Services. It highlights the importance of the customer experience but points out the challenge for retailers of seeing the entire customer journey and managing customer highs and lows. The infographic provides three ways Qlik analytics helps address this challenges: bringing together data from departmental silos to create customer insight; building predictive capabilities that help reduce customer churn; and identifying and optimizing the KPIs that drive positive customer journeys.

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